Murray Estate Agents
EST. 1812

Residential Lettings

Residential Lettings & Property Management


At Murray we recognise that landlord’s prime requirements are responsible tenants, receiving rent promptly and ensuring their property investment is maintained in good order and managed professionally. Fulfilling these apparently simple but sometimes difficult objectives requires experience, know-how and dedication.

We recognise the importance of letting quickly and effectively. This results in reduced void periods and the maximum rent being received for your property over the time it is available for letting. This is achieved by proactive marketing with maximum exposure to potential Tenants.

We have consistently out-performed our competitors in the area and all our offices are situated in prime Town Centre locations, enabling us to arrange viewings and market your property seven days a week.

The partners of Murray are Chartered Surveyors and members of the Association of Residential Letting Agents (ARLA) being the leading associations throughout the lettings industry. Our Residential Lettings Department is made up of fully trained professional staff who solely deal with residential lettings. Our personal and professional service will keep you fully informed throughout the process of letting your property.

Each office provides full marketing of your property, enabling us to provide unrivalled coverage in the Rutland and Stamford area.

Our services include:

  • Expert advice to landlords from Chartered Surveyors and members of ARLA, qualified to deal in property management

  • A comprehensive and competitive management service, successfully managing in excess of 500 properties in the Rutland and Stamford area

  • Unrivalled marketing from our three High Street offices in Oakham, Stamford and Uppingham, open 7 days a week

  • Maximum internet exposure, and

  • Thorough credit referencing and vetting of all Tenants with deposits held in every case.

  • Regular internal inspections of the property during the Tenancy with written Inspection Reports.

  • “Fully Managed” or “Finders Fee” Service at competitive rates on a 'NO LET, NO FEE’ basis.

  • Property maintenance and repairs at competitive rates, Gas & Electrical Certificates

  • Landlord’s Legal and Rent Protection Cover available

  • Tenancy deposit protection under the Tenancy Deposit Scheme, providing security to both Tenants and Landlords.

  • Energy Performance Certificates available for all properties from 1st October 2008.  


    Landlord Information

    Our Property Management service in brief... 

    A comprehensive and competitive management service to include:


  • Proactive and extensive marketing via our 3 Town Centre offices

  • Full referencing of all tenants and deposits held in all cases

  • Preparation of Tenancy Agreements

  • Rent collection and taxation advice

  • Regular property inspections and inventories prepared

  • Property Maintenance and repair

  • Landlord Gas Safety Certificates

  • Legal and rent protection cover available

  • As an alternative to full management, we also offer a ''Let only'' service where a one off fee is charged for finding a tenant.

  • Eye-catching To Let Boards

  • Internet Marketing via also the UK's top property websites at, and

  • ARLA and RICS Membership: This provides our clients with the confidence to know that their property is in safe hands, being managed by a professional team of property managers.


    Remember: at Murray we offer a personal and professional service by Chartered Surveyors and experienced staff at competitive commission rates.


    Email: for further details

    Tenant Information

    Since opening our doors over 200 years ago, Murray has built a reputation as one of the leading property managers in the Rutland and Stamford area. Today, we manage in excess of 500 residential properties ranging from one bedroom apartments to substantial period properties, to suit all types of Tenant's requirements.


    In dealing with Murray, you can have the knowledge and peace of mind to know you are dealing with a professional firm of Chartered Surveyors and members of The Association of Residential Letting Agents (ARLA). Both these associations take the lead in Residential Lettings and provide strict regulations and guidelines in business conduct. These include separate client accounts dealing with rents and deposits, professional indemnity insurance and client's money protection schemes.


    Tenancy Agreements

    Most residential lettings are Assured Shorthold Tenancies covered under the Housing Act 1988 as amended by The Housing Act 1996.


    The initial period of the Tenancy is usually six or twelve months. At the end of this period the Tenancy may either continue on a periodic basis, or another fixed period may be entered into between the parties. This being dependent on the requirements at that time.


    The Tenancy continuing on a periodic basis, enables the Tenant to vacate the property after providing the Landlord with a minimum one months Notice to Quit or the Landlord to obtain vacant possession after serving a minimum two months Notice to Quit on the Tenant. In each case the Notices must expire on the calendar date of the Tenancy.


    The Tenancy Agreements are legally binding and the obligations of a Tenant are clearly laid down in the Tenancy Agreement. It is important that these obligations are fully understood before signing the Tenancy Agreement. Our fully trained staff will be pleased to answer any queries you may have in this regard.



    All applicants wishing to rent through Murray must be fully referenced and complete a detailed Application Form. These forms are then processed in association with HomeLet, one of the UK's leading providers of specialist insurances and referencing to the lettings sector. The reference checks include a credit search and an Employers reference.


    To assist us in processing your Application, we will require the addresses of your referees, your Bank or Building Society details, Employers details and where appropriate, previous Landlords details. The referencing process usually takes three working days. A charge of £40.00 is made to process the Application Form. (see ‘Fees’ section later).



    The rent is payable monthly in advance by Standing Order into Murray's bank account. It is important that the Standing Order Mandate is completed at the time of signing the Tenancy Agreement, in order that we may send this form to your bank instructing the bank to set up this payment facility. We are unable to accept any other form of rental payment e.g. cash or personal cheque. On receipt of cleared funds. the rent is then paid directly into the landlords chosen bank account and a rent statement is sent as confirmation.


    The rent is payable by the Tenant detailed on the Tenancy Agreement. We are unable to accept payment from a third party, unless it has been agreed that they are a Guarantor to the Tenant.



    A deposit is paid by the Tenant at the commencement of the Tenancy, equating to one and a half months rent and is held by Messrs. Murray as Agent on behalf of the Landlord. These monies are held in a separate client account and are returned to the Tenant at the end of the Tenancy, subject to the Tenant fulfilling their obligations as laid down in the Tenancy Agreement. Your deposit is held and protected under the Tenants Deposit Scheme and At the end of Tenancy, an internal inspection of the property is undertaken with the agreed Inventory and subject to a satisfactory inspection, the deposit will be returned in full.


    The deposit will be held under the terms of the Tenancy Deposit Scheme, which provides safeguards regarding the handling of Tenant's Deposits and ensures that these monies are dealt with professionally and correctly.  Full details of this scheme are available through Murrays or can be viewed on line at


    Service Charges

    On taking possession of the property, the Tenant is responsible for the various service charges to include, where appropriate gas, electricity, water charges, sewerage charges, telephone, T.V. license and council tax. A note of the meter readings and level of heating oil is recorded and agreed with the Tenant at the commencement of the Tenancy. The service providers are notified of any change of occupancy and a new occupier account is set up.


    Safety Regulations

    Murray ensure that all the current legislation governing safety in the home and the safety of gas and electrical appliances and soft furnishings is complied with by the Landlord.


    The Application Process

    Application Form

    Once you have found a suitable property, we will require a detailed Application Form to be completed and returned to us via post, fax or by hand. We then forward this information to a professional referencing company to process the Application. There is a referencing charge of £40.00 payable on submission of the form. The referencing process usually takes two or three working days.


    Commencement Date

    On receipt of satisfactory references, you will be contacted by a member of our staff to agree a commencement date for the Tenancy. The Tenancy Agreement will then be prepared, together with an Inventory / Record of Condition of the property and we will agree a convenient time for you to visit our office to sign the Tenancy Agreement and associated paperwork. We will also advice you of the cleared funds that will be required in advance of your Tenancy commencement.

    At the time of signing the Tenancy Agreement and before the keys to the property are released to you, we will require a Bankers Draft or cash for the monies due at the commencement of the Agreement (unless we are already in receipt of cleared funds).

    This being broken down as follows:

    Rent :      the first months rental
    Deposit :  equating to one-and-a-half month's rent 
    Fee :       Murray's arrangement fee of £210.00


    Property Management & Maintenance

    Throughout the Tenancy, we aim to provide an efficient management service and aim to ensure a problem free period of letting.

    All maintenance items reported to us are detailed and contractors are instructed to carry out any necessary maintenance items. The work is overseen through to satisfactory completion. All maintenance contractors used by Murray are trustworthy and professional.

    During the Tenancy, we also carry out an initial internal inspection after the first three months and six monthly thereafter. This enables us to advise the Landlord of any potential maintenance issues and also inform the Landlord of your future intentions relating to the Tenancy of this property.


    Schedule of Charges:  

    Holding fee:
    for properties up to £600.00 pcm - £300.00
    for properties over £600.00 pcm – equivalent to half of the monthly rent

    Reference fee: £45.00
    Guarantor Reference fee: £40.00 
    Administration fee: £210.00
    Tenancy Renewal: £60.00
    If a cheque payment or Standing Order is not honoured by your bank : £25.00
    The above fees are inclusive of VAT




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